For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: Is the company data secure?

A: Rest assured that Proliance takes every measure to keep your data safe and private.  We have a secured server to store data and work with vetted vendors to ensure your privacy.

Q: As a Mystery Shopping Provider, I am concerned about sharing my client information with a third party.  What guarantees can you provide for non-competition?

A: Proliance is prepared to sign any reasonable non-compete documents.  We will work with you to put in writing a document that protects all parties involved to the utmost degree.  Proliance was built on a reputation of trust and reliability.  We will continue to maintain that trust that is the foundation of our business.

Q: What is the right mystery shopping program for my business?

A: We have found that each business is unique.  We will sit down with you to create a balanced approach to address specific challenges that your business faces.  A combination of many or just one of our strategies including written, video, audio, telephone and web may be best for you.  Let’s have a discussion about your goals.  Click below to contact us and start exceeding your expectations.

Q: Why choose Proliance as my mystery shopping provider?

A: We keep things simple here at Proliance.  With our expertise, we can help you identify your needs, develop a data collection strategy and provide you with actionable data without too much investment in time, energy and money.  Our partners are comprised of industry leaders.  We work with the highest caliber of evaluators, editors, and technicians to create a reliable and easy to follow program.